Frequently Asked Questions | Love Pilates

Help - I’m new to Love Pilates!

  • Don’t worry - everyone starts out a beginner! If you are new to Pilates reformer or Pilates tower we ask you to start on our Reformer Fundamentals or Tower Fundamentals classes.

  • Yes - new clients can purchase our intro offer. Our intro offer allows you to attend any 4 (group) classes in 14 days for $59 and offers the best value if you are new to the studio! If you are new and wish to try private pilates classes you can purchase and Initial Consultation for just $99.

  • Your 14 day Intro Offer starts on the day of your first booked class.

    You can attend any 4 classes including our pregnancy and postnatal classes.

  • Grip socks are compulsory for all Pilates reformer and tower classes. If you don’t have any, you can purchase in the studio.

    Please bring your own mat for Pilates mat classes.

    Water is always recommended!

  • There is no client parking at our Willoughby or Beecroft studios, but plenty of street parking nearby.

Booking and managing classes at Love Pilates

  • We recommend booking ahead to avoid disappointment.

  • You can book you classes from the Timetable page or from the Love Pilates app.

  • If you are paying by direct debit, class credits will not be available to use until your payment has cleared.

    Our intro offers start on the date of your first booked class - if you then try and book an earlier class our system won’t realise you have a pack. You can either cancel your bookings and rebook, or email us and we can adjust from the back end.

  • Classes must be cancelled 12 hours prior. Workshops must be cancelled 72 hours prior.

    Classes must be cancelled through the website or app. We don’t accept cancellations via sms, email or phone.

    If you late cancel and email us and we were able to fill your spot, we will refund your class back on to your pack.

  • Casual visits expire 30 days from purchase.

    10 packs expire 4 months from purchase.

    From time to time we sell packs of other durations as a special.

    You can check the expiry of your pack at any time by logging in to your account on the website or app.

    Class packs cannot be extended.

  • If you are on a waitlist and a spot becomes available you will automatically be added to the class.

    Depending on your communication preferences you will receive an email and or text. No response to the text is considered acceptance of your class spot.

    Our cancellation policy still applies and you will be  charged if you cancel within 12 hours of a class or 24 hours of a private session booking. If you no longer want a waitlist spot, it is your responsibility to remove yourself from the waitlist.

    Our waitlist locks 2 hours before class. If you would like to come to class and haven’t received a notification - we recommend checking on the app if a spot becomes available.tem description

  • Once you have used all your classes on a pack, or your membership for the 4 week period, it won't be visible in your app any more.

Love Pilates Membership questions

  • Your membership billing cycle is 28 days - this means the date will change every month.

  • Yes, we offer up to weeks holiday hold each year for members. If you haven’t committed to an annual membership, we offer 3 weeks for every 3 months you’ve been on membership. You can lodge your hold request here.

    Holiday holds must be requested at least 7 days in advance to give us time to process.

  • Lots of our members keep coming to class right up until their due date. Email us on hello@lovepilates.com.au when you want to start your hold. We hold your memberhship for up to 12 weeks when you give birth.

  • Great! Book your class and pay the current Membership Add On rate. The current member rate for your membership level should come up when you are asked to purchase a casual class.

Classes in pregnancy at Love Pilates

  • Yes you can come to classes during your first trimester as long as your doctor or midwife says it’s ok.

    If you are new to Love Pilates we recommend our beginner classes or joining pre & postnatal classes.

  • From 13 weeks (second trimester) onwards you must attend our pregnancy classes. The exceptions are barre (talk to the teacher before class).

  • If you are 13 weeks or more (in your second trimester), you need to join our pre & postnatal classes. You can also attend barre classes and mums & bubs barre, (just talk to the teacher at the beginning of class).

Classes for new mums at Love Pilates

  • Don’t worry - everyone starts out a beginner! Plenty of our mums are new to Pilates or barre. Just let the teacher know.

  • To join pou pre & postnatal classes you must have had your 6/8 week check with your midwife/doctor and be cleared to exercise.

    If your baby is under 6 months old, or you are just returning to exercise after your baby or you physio has recommended postnatal classes - you need to attend our pre & postnatal classes.

  • If you drive we recommend leaving your pram in the car and just bring your baby in their capsule.

    Prams can be left at our back entrance (off Harris Lane) out of the way or at the back of the Beecroft studio.

    We have a full set of Baby Bjorn bouncers in the studio, so enough for a full Pilates classes. Babies must be in a capsule or bouncer for Pilates classes. We can’t guarantee bouncers for everyone in barre if a Pilates class is also running, so we recommend bringing a blanket/mat for your baby to lie on. You are also welcome to bring some toys for your baby to play with.

  • Our postnatal reformer and tower classes are fantastic for postnatal women with abdominal separation as classes address the importance of breath, abdominal and pelvic floor re-connection, the re-establishment of stability, correcting posture and obtaining flexibility in certain areas and will assist you in healing abdominal separation and toning your pelvic floor. Many of our teachers have also had abdominal separation after their pregnancies.

  • No you don’t - but we highly recommend seeing one for a pelvic floor check and if you have any abdominal separation. If you don’t have a Women’s Health Physio we are happy to send you some recommendations.

  • Our Beginner Reformer, Yoganic Reformer, Yoganic Tower and Pilates Mat classes are not suitable for newly postnatal mums. We offer several options for our postnatal mums – day time classes where you can bring your baby, evening and weekend classes. If you have questions about whether you are ready to join other classes – please talk to your teacher.